Returns & Refunds policy

Last updated: 27-11-2025

At NOVIP, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
This Returns & Refunds Policy explains your rights under EU consumer law and how returns work with our print-on-demand products.

1. Right of Withdrawal (Returns)

If you are an EU consumer, you have the legal right to withdraw from your purchase within 14 days from the day you receive the goods — no explanation required.

NOVIP extends this period to 30 days, giving you even more flexibility.

2. How to Start a Return

To exercise your right of withdrawal, you must notify us with a clear statement.
Please contact us at:

📧 support@wearenovip.com

Include:

• Order number

• Full name

• Your decision to return the item

We will confirm the return instructions.

3. Conditions for Returns

To be eligible for a return, please ensure:

• The item was purchased within the last 30 days

• The item is unused and in its original condition

• The item is in its original packaging

Items that are worn, washed, damaged, or missing parts may not be accepted.

4. Items That Cannot Be Returned

In accordance with EU laws, only fully personalized products are exempt from the right of withdrawal.

NOVIP products are not personalized (print-on-demand ≠ custom personal product); therefore:

👉 All NOVIP products are eligible for return, unless they were delivered damaged or defective and are not in their original condition.

5. Who Pays for the Return Shipping?

Return shipping costs are the responsibility of the customer unless the item was delivered in a defective or incorrect condition.

We recommend using a trackable shipping service, as we cannot issue a refund without receiving the returned goods.

6. Return Address

Please send your return to:

NOVIP – Returns Department
12 Rue Bavastro
06300 Nice
France

Do NOT return items to our production partners (Printful). Returns must be sent to the address above.

7. Refunds

Once we receive your returned item, we will inspect it and notify you.

If approved, we will issue a refund within 14 days using the same payment method you used for the order.
You will not be charged any refund fees.

8. Damaged or Incorrect Items

If your order arrives damaged, incorrect, or defective, please contact us within 7 days with photos of the issue.

We will offer:
✔ A free replacement, or
✔ A full refund

at no additional cost.

9. Gifts

If the item was marked as a gift at checkout and shipped directly to you, you may receive a gift credit once the return is processed.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

10. Contact Us

If you have any questions about our Returns & Refunds Policy, email us at:

📧 support@wearenovip.com